Introduction
- This is our approach to all articles.
- Our Standard System and Procedure (External) arising from Standard Operating Procedure (Internal) is detailed in this article.
- The transparency of communication policy is likely to be financially beneficially to all and it is for this reason everyone needs to understand the rationale behind the policies.
- This standard communication policy is embedded as part of our condition of engagement terms.
- If you require something that is more personalised, then it would be carried out albeit, at an increased cost.
Types & Frequency
- How will All Post will be communicated:
- By Telegram all the time (Free of Charge).
- By Telegram and Email (occasionally) (Free of Charge).
- By Email (more Frequently) (at agreed additional cost).
- By Email only (at agreed higher additional cost).
- Format:
- These will generally be in PDF (where communication is by Telegram).
- These PDF documents may be annotated where and if required.
- Where not annotated, the documents will be “For you Information & Records”
- Where action may be required it will say “Open, read and deal”.
- Where specific action is required by you, then take the appropriate action within the agreed time parameters.
- If unsure, communicate via Telegram and we will contact you.
- Sometimes it will be in the form of locked excel files.
- Where action may be required on the excel it will indicate what is required.
- Frequency
- Urgent and Very Import:
- This generally arises where Avar is used as a Registered Office.
- Where legal time sensitive notices are served, they are add to the Unique Reference Number (URN) Telegram as soon as is practicable.
- All urgent matters will be sent to you as soon as possible and may be followed up with a telephone call.
- Very Important Post:
- Generally Daily where deemed necessary.
- Routine Correspondence:
- Generally added to Telegram once a week with comments on the pdf.
- Can sometimes be longer and at the least, monthly.
Your Responsibilities
- Always open the pdf’s and read the comments made by Avar Team.
- Deal with communication and correspondence on a timely basis.
- Take action where required and where prompted by Avar.