Communication Technology Protocol
Introduction
We have implemented new Standard Systems & Procedures (SSAP) for communication, making it easier and faster to get in touch with us and for the team to stay in constant contact with our clients.
To achieve this new level of efficiency we have introduced an instant messaging system called Telegram for all clients and preferred partners.
This, combined with our existing technologies such as SMS and Telephone Conversation Recordings (TCR) allows for faster communication allowing us to focus on the substantive work with the ability to deal with pressing matters instantly.
Telegram
This is our primary method of communication and all communication between Clients and Avar is carried out using this platform. Other methods may be used where Telegram is not suitable.
By now you will have already been setup by the IT team to use Telegram on mobile, PC or Tablet.
It is a requirement of our Terms of Business that all clients be setup on Telegram.
All files transferred will be annotated with “For Your Information”, however, if there is action required, more detailed comments will be sent by voice mail.
Clients are reminded that they should only respond and send messages to the Avar Group that has been setup. Under no circumstance should you message an individual member of the Avar Team on a private chat as this can delay the work and may not be seen by the team member best qualified to deal with the matter.
For more information on Telegram, click on this link.
Emails
Avar will send all responses and transfer all files via Telegram. In addition all attachments will be sent by email for safekeeping.
Telephone Calls & Voice Mails
This is a secondary method of communication and will be used when Telegram is not suitable.
All Telephone calls are recorded and links to Telephone Conversation Recordings (TCR) will be sent to you at the discretion of Avar or upon request by you, however, there will be a charge of £50 + VAT for each TCR requested subsequently or outside standing instructions.
SMS
This is slowly being phased out with the introduction of instant messaging via Telegram, however, SMS may still be used in certain events or during the client setup stage.