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Introduction
- This article sets out the terms of engagement for all IT work carried out by Avar SBS Ltd.
Terms of Engagement
- All IT work will only be carried out upon completion of the IT Authorisation and Approval Form.
- Fees are charged on a time basis at our standard hourly rates of £175 per hour.
- All disbursements will be added to the Fee Note.
- A minimum of 15 minutes will be charged for all IT work on each instance.
- All Avar Clients will receive an automatic 25% discount.
- Unless agreed otherwise, all fees shall be billed at the end of each month and become payable in the method mutually agreed.
- Avar SBS Ltd reserve the right to use various software to communicate and to enable IT work to be carried out
- Remote assistance software will be used for one-time access only to provide remote assistance.
- The initial communication and accounting software setup is carried out free of charge.
- Support for any issues arising on Avar preparatory software is free of charge.
- Any other support request is chargeable to all Clients at the above rate.