The purpose of this article is for total transparency of our methodology.
This article outlines the actual system and reasoning behind it.
This is indicative of of ethos and is embedded in our Engagement Terms (SSAP).
This is part of our Standard System and Procedure (SSAP) which are followed.
These are as result of our internal Standard Operating Procedure (SOP).
This is deep routed and leads to highest standard in quality, consistency and speed of output of all our substantive work: First time, Second time, third time, every time, all the time, time after time.
We are proud to say that we have never been litigated against and we have never lost a case to HM Revenue & Customs.
This system , which enables us do achieve that includes the following:
All Telephone calls into and from Avar are Recorded.
Telephone Conversation Recordings (TCR)
Responses (avoids voluminous, costly emails)
Voice messages
Announcements
Reminders
There is a similar process of Standard System and Procedure relating to how documents are the substantive work is handled by Avar.
All documents are sent to Clients via Telegram as pdf attachments.
For numerous security and legal reasons we discourage the use of and avoid sending Emails.
This article primarily deals with voice recordings:
Telephone Call Records.
Voice Message
Voice Mails
Announcements
Reminders
Others
Why are calls recorded?
This is the principal part of the engagement process and is agreed with every Client.
It is inline with ICAEW as part of our ethics & clarity ethos.
It is necessary for our Professional Indemnity cover.
It allows both parties to establish the degree of culpability.
Essentially this is good practice as it enhances communication, avoids misunderstandings and eliminates acrimony.
It is in compliance with GDPR.
This speeds up communication and keep costs low.
Very little written notes are required (unless this has been requested and is absolutely necessary).
The Audio Recording System
A Link to the call recording will be sent by Avar on Telegram.
It is sent always together with a notification action is/may/not required and by whom and by when.
Where the action is required by you, unless stated otherwise the matter needs to be included within the duration agreed as part of the engagement, on both parties.
Unless it is adhered to, in the duration, the agreed financial penalty applies to both parties
Here to Help
The main purpose of the call recordings is for you to listen to the call and deal with your part, if required.
It is primarily for your information only & to keep you in the loop.
You must listen intently until you have understood it. If you require further clarification you must contact Avar Immediately.
You will be advise if:
if action may be required by you.
If action is required.
If action is not required, unless you need clarification.
This is in line with our supersonic communication policy and together with Telegram instant chat, we are available 24/7/365 and responses are rapid.
If you have any queries with the audio recording, simply click the reply button and fill in the form.
Call us now to see how you can benefit further from this unique service.
