Avar Hotline (24/7/365)
Introduction
- The Approach to this and all Articles is consistent with our Standard System and Procedure.
- This article gives an overview into Avar’s Answering Service.
- This is available for your convenience 24/7/365.
What is this service?
- We have improved this system to enable easier and faster access to communication by and with everyone, no matter the time of he day.
- We have now started “broadcasting”, “advertising” and making everyone more aware of its existence , to encourage usage by all.
- Clients (indeed anyone) can now telephone (24/7/365) our dedicated automated answering (020 7099 0606) machine to:
- Reply to our queries.
- Ask questions.
- Give responses to forms.
- To request help and guidance.
- To seek out of hours assistance.
- To leave feedback on our services.
- Anything that requires our attention.
- The message is instantaneous passed by voice and text email to the team and if it Critical, then an Avar Team member would contact you as soon as possible.
- Otherwise you would be contacted, the next working day.
What is the benefit?
- The benefit of this is that clients can use this in to suit them and in their own time (24/7/365).
- It facilitates faster, quicker, cheaper and crystal clear communication with little chance of mistakes.
- The following can be completed over the telephone:
- Form Completion.
- Approval and Authorisation
- Everything else.
- Replaces unnecessary:
- Administration.
- Bureaucracy.
- Cost to both you and us.
- Time consuming work that generates NO money to anyone.
- All calls are recorded and data is never lost.
Using the Service
- To use the service: Dial 020 7099 0606
- State your:
- Name or Company Name.
- URN if known.
- Personal Security PIN
- State the purpose of the call
- If giving responses to a form, quote the form reference.
- Give answers clearly and concisely at your own pace.
- Your request will be our command.
- You will be reported to as and when the action has been taken and resolved.