Introduction
- The purpose of this article is for total transparency of our methodology.
- This article outlines the actual system and reasoning behind it.
- This is indicative of of ethos and is embedded in our Engagement Terms (SSAP).
- This is part of our Standard System and Procedure (SSAP) which are followed.
- These are as result of our internal Standard Operating Procedure (SOP).
- This is deep routed and leads to highest standard in quality, consistency and speed of output of all our substantive work: First time, Second time, third time, every time, all the time, time after time.
- We are proud to say that we have never been litigated against and we have never lost a case to HM Revenue & Customs.
- This system , which enables us do achieve that includes the following:
- All Telephone calls into and from Avar are Recorded.
- Telephone Conversation Recordings (TCR)
- Responses (avoids voluminous, costly emails)
- Voice messages
- Announcements
- Reminders
- There is a similar process of Standard System and Procedure relating to how documents are the substantive work is handled by Avar.
- All documents are sent to Clients via Telegram as pdf attachments.
- For numerous security and legal reasons we discourage the use of and avoid sending Emails.
- This article primarily deals with voice recordings:
- Telephone Call Records.
- Voice Message
- Voice Mails
- Announcements
- Reminders
- Others
Why are calls recorded?
- This is the principal part of the engagement process and is agreed with every Client.
- It is inline with ICAEW as part of our ethics & clarity ethos.
- It is necessary for our Professional Indemnity cover.
- It allows both parties to establish the degree of culpability.
- Essentially this is good practice as it enhances communication, avoids misunderstandings and eliminates acrimony.
- It is in compliance with GDPR.
- This speeds up communication and keep costs low.
- Very little written notes are required (unless this has been requested and is absolutely necessary).
The Audio Recording System
- A Link to the call recording will be sent by Avar on Telegram.
- It is sent always together with a notification action is/may/not required and by whom and by when.
- Where the action is required by you, unless stated otherwise the matter needs to be included within the duration agreed as part of the engagement, on both parties.
- Unless it is adhered to, in the duration, the agreed financial penalty applies to both parties
Here to Help
- The main purpose of the call recordings is for you to listen to the call and deal with your part, if required.
- It is primarily for your information only & to keep you in the loop.
- You must listen intently until you have understood it. If you require further clarification you must contact Avar Immediately.
- You will be advise if:
- if action may be required by you.
- If action is required.
- If action is not required, unless you need clarification.
- This is in line with our supersonic communication policy and together with Telegram instant chat, we are available 24/7/365 and responses are rapid.
- If you have any queries with the audio recording, simply click the reply button and fill in the form.
- Call us now to see how you can benefit further from this unique service.